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Customer Service!

35 Sizzling Ways to Heat Up Your Business and Ignite Your Sales

In this best-selling guide to customer service and sales, Lisbeth draws on more than 30 years in retail management experience to help you figure out how to make yourself more profitable in today’s rapidly changing marketplace.

Contagious Optimism:

Uplifting Stories and Motivational Advice for Positive Forward Thinking

Contagious Optimism by David Mezzapelle includes stories and parables of amazing life turnarounds from real people world-wide. A compendium of encouragement, Contagious Optimism brings advice and guidance from business leaders, visionaries and professionals, including Lisbeth Calandrino. 

Nowadays, many people have lost confidence in themselves and the world around them due to personal hardship along with economic and political uncertainty worldwide. Contagious Optimism shows readers that it’s possible to FIND the silver lining in every cloud.

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From the Blog

Are Your Competitors Eating Your Lunch?

When I ask a business owner “Who is your competition?” they often reply, “We don’t have any.” Maybe they didn’t have any before COVID-19. I don’t know if they’re being arrogant, or they really think they have no competitors but today, more than ever, everyone and everything is competition. Businesses are all after the same …

Are Your Competitors Eating Your Lunch? Read More »

Here’s Why You Didn’t Close the Sale!

I get lots of calls: “Please teach my employees how to close!” You probably know the first rule of closing is to “ask” but most salespeople don’t. They come up with all types of excuses; the customer wasn’t ready, this was the first stop, they need to shop, she can’t make up her mind what …

Here’s Why You Didn’t Close the Sale! Read More »

Here's Why You Didn't Close the Sale!

I get lots of calls: “Please teach my employees how to close!” You probably know the first rule of closing is to “ask” but most salespeople don’t. They come up with all types of excuses; the customer wasn’t ready, this was the first stop, they need to shop, she can’t make up her mind what …

Here's Why You Didn't Close the Sale! Read More »