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Building Loyalty And Social Media, It's Not That Easy. How About Google + Pages?

It used to be pretty easy to build loyalty. Give  customers rewards, promotions and points and you’d  own them. Not so much anymore. For years the airlines built loyalty using frequent flyer programs. One might argue that they don’t really reward passengers for loyalty, they reward them for airline segments. It might be smarter to reward …

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What's Going on With Retail?

People seem to be out shopping and the retail news seems to be positive. Could it really be true? I decided to call , Rebecca Marion Flach, Vice President of Membership and Communication for the Retail Council of New York State. As Vice President of Membership and Communication for the Retail Council, exactly what do …

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LOVING YOUR CUSTOMERS GOES A LONG WAY

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] What do interior designers do to keep in touch with their customers? I decided to talk with one of my favorite people and friend Karla Shone, A.S.I.D. designer and showroom manager …

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Secrets To Driving Customers Away: Closed For The Season

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] How many times have you driven by a farm market and seen the sign,” closed for the season”? Of course their closed, everything is nailed tight.  The place is barren, the plants …

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