Trader Joe’s

Could Competition be the Best Thing for Your Business?

How much time do you spend paying  attention to your competitors?  My experience with businesses is they only pay attention when the competitor hits them between the eyes. Then it’s about reacting rather than being proactive. Sometimes it’s easier to be a follower than a leader. Walmart was considered the worst thing to ever invade the …

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Can You go from Cold to Red Hot Customer Service in 60 Seconds? They can at Trader Joe's

“Because I spend my days helping consumers, I get to see all too often “bad” customer service. I may even be jaded to expect that these days. And, since I spend my days blasting companies who don’t do the right thing,  I  think it’s important to shout it from the hilltops when I see a …

Can You go from Cold to Red Hot Customer Service in 60 Seconds? They can at Trader Joe's Read More »