time management

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19 12, 2016

What Gifts can you Give Your Customers That will Keep on Giving?

By |2017-03-03T12:06:48-05:00December 19th, 2016|Categories: Blog|Tags: , , , |Comments Off on What Gifts can you Give Your Customers That will Keep on Giving?

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KindnessKB.org

KindnessKB.org

Black Friday, Small Business Saturday and Cyber Monday are over. Now what? Are you planning your next sale? It’s time for more than a sales; it’s time to give your customer something special. Of course you can thank them for your business but that’s not very personal. Thanking them for your business is a good thing; how you say it is another thing.

What do you think they would say if  you asked what type of gifts they would like? Would they want cheaper prices or more sales?  A  recent European study by Qualtrics and Engage Business Media could provide some clues as to what customers might consider ‘good gifts’ or the best type of gifts. 

The article points to actually getting more personal with the customer. Sound strange? It’s hard to build a relationship on cheaper prices. Letting someone know you care about them is a very important gift. What we’re talking about is improving your customer service. The better you treat me the more I know you care about me and my business.

You can send them a personal note telling them how important they are to you what you are willing to do to improve your relationship.

Here are three things they suggest; they are:

The Gift of Confidence

Knowing that you can be trusted and will be there to give them the advice they need. There are no guarantees in life for anything but being there when times get tough is a great gift. Are you up on your product knowledge and story policies?

The Gift of Time

Are you always busy? We all get bogged down and run out of time but how can you make time for your customers? Always try and answer your phone if possible; if not call back within the same day. If you can be available to your customers when they need you, it’s a huge gift.

The Gift of Quick

Hat’s off to those who pick up their  phones instead of sending everything to voice mail. When you send my message to voice mail, I just want to call someone else. By the way, this is what your customer does. Voice mail is the good and bad news for all of us.

Thanking them for their business is important but what does that really mean? In order to do business they have to trust and like you; how about thanking them for their trust? 

Do you need to make ‘more time?’ Does your team need more training in time management? If so call Lisbeth and discuss what you need.

 

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5 10, 2010

What’s You Mind Mapping?

By |2017-03-03T12:07:12-05:00October 5th, 2010|Categories: beliefs, Blog, Building a Brand, Change|Tags: , , , , |2 Comments

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A way to problem solve

Goal setting with your employees

A friend of mine, Tabby Chapman, suggested that I  map out my goals. “Oh no,” I said, “not another time management, goals setting exercise.”

“No,” she said, “Let’s try something different, you like pictures and words. Let’s see what you think.”

What is it? Mind mapping is a way to show your ideas and concepts with pictures  and words. The structure is based on not only your ideas and concepts but your values. It gives you a visual way to think, analyze and comprehend your ideas. It will also help you generate new ideas. Why is it so powerful? It’ simple.

Mind mapping is not like traditional note taking or text. From what I read it more closely resembles how your brain actually works. It’s attraction is that it is both thought provoking and artistic. You get to draw pictures as you map out your plans. It’s actually fun.  It looks messy but don’t we think that way? This will allow you to use both language and pictures to express your goals and ideas.

You can actually take notes using mind mapping; this is an interesting way to  work with your employees (you will get a much better idea of how they think and what motivates them to come to work.)

Consider a new way to plan for your business.

  • Train your employees to set goals based on their values and motivations.
  • Problem solve with words and pictures.
  • Gain insight into complex problems; a picture is worth a thousand words.
  • Get your creativity moving and have some fun.
  • Think about your personal life also, wouldn’t this  be a fun exercise with your family and your loved ones?

How do you begin?

  1. First you need a big piece of paper, cardboard is best because it has   stability.
  2. Get crayons, magic markers or paints if you want to get fancy. Magic markers are easier to work with.
  3. Start with your ideas, what do you want to develop? Check out the layout of your paper before you begin; it is suggested that you use the landscape orientation.
  4. Start with your central topic and create subtopics; connect to each one of them to the center with a line.
  5. Keep adding subtopic and connecting; don’t forget to use your colors and pictures if you choose. Try to be as visual as possible. Don’t worry about  drawing skills, you will be surprised at the talent in your group.
  6. Make your notes short, a single word if possible this will make it more effective.
  7. Change letter sizes, fonts and how everything is aligned. Remember we are creating a way for the mind to remember your thoughts.
  8. I know this is just a start but if you want more you can research it online.
  9. Have fun.
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