So What and Who Cares!?

I don’t know how many of you remember or have seen the reruns of Ernestine, the silly Switchboard Operator who couldn’t get anything straight… but we liked her!
Customer service alive or dead has prompted many of you to respond. A good friend of mine and prominent Canadian businessperson sent me this felonious report. Apparently my friend has been doing business with this well known Canadian manufacturer of flooring products for 30 plus years.