I’ve been reading how high-growth companies, even in bad times, spend little time thinking about staying with their competitors. Instead, they make their competitors irrelevant. How? By continuously trying different things that will delight their customers, code name: customer service.
Like many of you I find myself in the midst of change.
Like many of you I liked it the way it was—at least I thought so. Now is the time to try something new, take some risks and give it a try.