Social Media

What Place Does your Business have in the World of Social Media?

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] Although most business owners know the world of social media exists, there are still some hoping it will disappear. The number of naysayers are dwindling. A recent  survey found that two …

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Does Change Have To Be An Uphill Battle?

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] I was speaking at an event for Crossville Inc. last week; it was entitled, Successful Showroom Selling.    It’s a four-day event, includes a manufacturing tour, new-product introductions and various seminars. I was …

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Before You Can Create, You Must Forget. Change Is Not In The R.V.M.

R.V.M.=Rear View Mirror Although businesses are experiencing a failing economy, they are still reluctant to change. Many are caught or paralyzed in the past and reluctantly give credence to factors that are presently influencing their business. The use of social media is a prime example of one of these factors. Ask any business about customer …

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What's Going on With Retail?

People seem to be out shopping and the retail news seems to be positive. Could it really be true? I decided to call , Rebecca Marion Flach, Vice President of Membership and Communication for the Retail Council of New York State. As Vice President of Membership and Communication for the Retail Council, exactly what do …

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DO YOU WANT TO IMPROVE YOUR CUSTOMER SERVICE? TRY ONE QR CODE AT A TIME

The field of customer service is very different than it was a   couple of years ago. For instance, follow up meant calling your customer after the order. Now follow up may also mean  having a QR code for your business. Social media and mobile communication are moving so fast it’s hard to keep up with …

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Should You Go Out Of Your Way For Your Customers?

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] Even great businesses lose 10% of their customers annually. Keeping customers is hard work but without them you don’t have a business. Great businesses go out of their way for their …

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