Red Hot Customer Service

Why a Memorable Customer Service Experience Matters

For some businesses, customer service is just a department. To others it sets the  tone for the rest of the company. We’ve all experienced great customer service as well as awful customer service. Great customer service starts  when someone goes above and beyond and creates a memorable experience. True customer service is more than please and thank …

Why a Memorable Customer Service Experience Matters Read More »

Hope To See You At Surfaces: Mandalay Bay Convention Center, Las Vegas, Nevada, USA

Here it is again, the trip many in the floor covering industry love and dread. Despite the sore feet from all the walking,  it is definitely something to be excited about. This is where we get to see what’s hot, what’s in, what’s out as well as looking at new designs.  I hope you are …

Hope To See You At Surfaces: Mandalay Bay Convention Center, Las Vegas, Nevada, USA Read More »

What's the Key to Successfully Marketing Your Business? You Need to be Consistent

Marketing and advertising are illusions for many people; their theory, throw something against the wall and hope it will stick. Not so according to Alan Baker, President and Founder of Creative Marketing Concepts in Latham, New York. Alan,  a guest on my radio show indysmallbiz.com  gave me the scoop on what it takes to make it …

What's the Key to Successfully Marketing Your Business? You Need to be Consistent Read More »

Does Anyone Care What Customer's Think, Wal-Mart Better Listen

  [fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] What could be more fun than asking your customers what you’re doing wrong? Probably a million things. It isn’t that much fun and that’s probably why most businesses don’t ask …

Does Anyone Care What Customer's Think, Wal-Mart Better Listen Read More »