The COVID crisis has caused massive turmoil in our industry. Across different markets some dealers are struggling and others are having record-breaking months. Next week’s Marketing Mastery Webinar features training by a panel of FCNews columnists. Lisbeth Calandrino: LisBiz Strategies Scott Perron: Retailer 2 Retailer Jim Armstrong: Marketing Mastery As columnists for the leading trade …
Of course we want to win; but who is your competition?
Last month I appeared on Richard Naylor’s TV show “The Money Factor” to talk about business strategy. I was asked ahead of time to provide what I considered to be the Top 10 Customer Service Tips that businesses could employ to survive a downturn. The following are my thoughts. What are yours?
As a business consultant, I often talk with businesses owners and salespeople about the importance of networking: basically getting out and meeting people. Unfortunately many people aren’t too positive about the whole idea. They tell me it’s a lot of work, they don’t know what to say and they won’t know anyone at the event. I would say yes to a couple of them—it does take work and you might not know anyone. But as Woody Allen once said, “90% of success is just showing up.”