Customer Service

How Lowe's Found A Way To Benefit From Home Depot

If you ask a business owner what they do better than their competitors, they’ll all tell you they deliver the best customer service. If you ask them to define customer service they will talk about pricing, products and all the usual things. If you’re in the floor covering business,  having competitive pricing, a good selection, …

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Has Your Showroom Been Punked?

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] “Showrooming” is the latest revenge of the retail customers. Customers that check  out your showroom and find the product on line and of course buy. I don’t think this is anything …

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ARE YOU GIVING YOUR CUSTOMERS "YOUR" PERSONAL CUSTOMER SERVICE FOR THE HOLIDAYS?

If you consider customer service an attitude rather than a department, then it makes sense to look everywhere for a place to practice  your craft! Instead of thinking ‘outside the box’ think about venturing into other boxes. Find ways to deliver extraordinary service and value to anyone and everyone. You will be remembered for your …

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LOOKING FOR NEW CUSTOMERS? BUILD YOUR OWN NETWORKING GROUP

.My friend Candy Marrero is in the health insurance business. She is pleasant, fun and very outdoing. Despite these traits Candy says she has trouble meeting people. Cold calling isn’t that much fun, in fact. It can be depressing. With that in mind, Candy decided to start her own networking group. Instead of going out to meet …

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Would Your Salespeople be Better if They Understood Their Communication Styles?

I’m not a fan of “drive by training”. That’s what I call training when trainers come in with a “one size fits all” program that is built about the  training program and not the individual. Everyone is different, everyone needs  different things and everyone learns differently. Teaching adults is more complicated and needs to have …

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