Finding out what employees are doing wrong leads us to another problem–what are the bosses doing?
The internet makes it easier to close the sale. You have to know the tools and how to use them.
In order for social media to be effective, there must be a customer service component.
If you consider customer service an attitude rather than a department, then it makes sense to look everywhere for a place to practice your craft! Instead of thinking ‘outside the box’ think about venturing into other boxes. Find ways to deliver extraordinary service and value to anyone and everyone. You will be remembered for your …
I met John Gifford the way we meet everyone these days, through the internet. Actually I tagged John in one of my blog posts and he called me. With only a couple of years in the newspaper industry, John realized he would have to change. His take on “print” is different than most newspapers …
Okay, so now you’ve heard the recession is over. I don’t know what exactly what it means, jobs are scarce, credit card lenders are raising interest rates and banks aren’t lending money to small businesses. I wonder what it would look like if the recession wasn’t over?