customer retention

6 Things You Can do to Make Your Online Presence Payoff

In an ideal world, the customer would look for a product online and run straight to your store to buy it. Unfortunately, the straight line is filled with starts, stops, and curves in the journey. The road is complex with sophisticated competitors finding more ways to disrupt your customer’s journey.  In 2011, nine years ago, …

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Could Competition be the Best Thing for Your Business?

How much time do you spend paying  attention to your competitors?  My experience with businesses is they only pay attention when the competitor hits them between the eyes. Then it’s about reacting rather than being proactive. Sometimes it’s easier to be a follower than a leader. Walmart was considered the worst thing to ever invade the …

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DO YOU WANT TO IMPROVE YOUR CUSTOMER SERVICE? TRY ONE QR CODE AT A TIME

The field of customer service is very different than it was a   couple of years ago. For instance, follow up meant calling your customer after the order. Now follow up may also mean  having a QR code for your business. Social media and mobile communication are moving so fast it’s hard to keep up with …

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Can a Business Have Too Many Customers?

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] It seems that when times are tough businesses go looking for new customers; the  cost of acquisition can be quite high. If you want to know how much it costs,  just …

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