Is it possible you haven’t noticed a customer in your store? Trust me, the customer will know if you haven’t.
On my way to the gym I pass this restaurant; today the sign outside says “No Cook.” I’m assuming that means they’re not open. Why would you put that sign up? This is just a ridiculous thing to post for your customers. What’s the point? What kind of customer service can a restaurant deliver without …
Finding out what employees are doing wrong leads us to another problem–what are the bosses doing?
Selling is about connecting with the customer.
Make the customer feel valued.