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14 04, 2014

5 Things You Can Do To Stop Hiring “Dead Beat Employees”

By |2017-03-03T12:06:55-05:00April 14th, 2014|Categories: Blog, Hiring|Tags: , , , , , |Comments Off on 5 Things You Can Do To Stop Hiring “Dead Beat Employees”

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Bad employees ruin your culture.

When I go out to train, owners often tell me their employees don’t really care about the business. Somehow or other, it’s the employees fault. Frankly, I think not .Every time you hire someone who is not good, the entire organization suffers. Bad hires not only create customer ill will, but they effect the people who must work with them and manage them.

Or do they? We know if I have a stake in something I will pay more attention. How much do you share with your employees? There are plenty of reasons why they don’t care as much as you would like them to. Here are some ideas for you.

First, you need to hire right.

Don’t get desperate and hire anyone with a pulse!

You know the old saying, “be slow to hire and quick to fire” has some merit. Unfortunately, most businesses hire when they’re desperate. It’s like going into the supermarket when you’re hungry. Everything looks good. Hiring someone is not easy but consider someone who fits into your culture and is up to date. I am thinking that hiring the old guy with the 1980’s suit and attitude is done. You need people who understand social media and can help you build your business. The first question I would ask is “how many Facebook friends do you have and do you have a LinkedIn profile?” You will know immediately if he gets it.

What is your culture like? Is it laid back or is it fast paced? It matters you know.
2. Be clear with you goals. If goals aren’t measurable how will they get done? Many businesses don’t set goals with their employees; no wonder nothing gets done. People have to know where they stand and what’s expected of them. Furthermore, having goals builds self-esteem. You want your employees to get better. What do you expect from your employee and state it’s so it’s measurable?
3. Manage by walking around. This was what Bernie Marcus and Arthur Blank were famous for—the original owners of The Home Depot. They would show up in the stores, walk around and thank employees. If there were problems, after the walk, they would note their comments and send them back to the store manager. Too often this is missing in this day and age. Remember you get what you inspect. If you haven’t reach “Built From Scratch” the Home Depot story, you’re in for a treat.
4. Let your employees know what it takes to run your business.  Let your employees know the overhead, and how much you need to take in before you make a profit. Profit sharing programs really work. If all an employee sees is money coming in, it gives them an unrealistic idea of what business is all about.

5. Incentives work. Not everyone responds to money. If you want to know what motivates your employees you will have to ask them. An unscheduled day off during good weather might be worth its weight in gold.

Lisbeth Calandrino helps businesses  develop profitable sales opportunities that will impact a company’s bottom line. To have her speak at your business or develop a custom training program, reach her at [email protected]

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22 12, 2012

Is Success What You Really Want? 11 Top Reads to Keep You Motivated in 2013

By |2017-03-03T12:07:02-05:00December 22nd, 2012|Categories: Blog, Success|Tags: , , , , , , , , , , , , , , , |1 Comment

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With the New Year around the corner, I start thinking, how will I continue to motivate myself to take on the tasks ahead.  The next statement is always, what are the tasks?

My friend, The Growth Coach,  John Stahl,  l told me not to let work get in the way.

Interesting thought.Work that really doesn’t make a difference?

I find that having a yearly plan helps me stay focused and show results. If you don’t do some soul searching, life will just drag you along, and you’ll become part of someone else’s success plan.

With the New Year around the corner, “we can all use a little prodding” to get us to success and more out of life. And who doesn’t want more out of life? Here’s my list of what I call “the read and re-read.” I’m also addicted to pod casts, listening to them every night before I go to sleep. Of course, I fall asleep in the middle but maybe my subconscious is getting it.

 

  1.  Excuse Me, Your Life is Waiting, by Lynn Grabhorn. She calls her life journey “the physics of thought.”  The book is easy to read and gives us another link on how to get more out of life. Her theory is that we get what we want through feelings, not necessarily because of planning and sweating. The book helps you understand how your feelings can help or hurt you. Personally, I think it’s worth owning, underlining and reading it again
  2. The Four Agreements: A Practical Guide to Personal Freedom by Miguel Ruiz This is an old book, but it too is super—easy read and it makes you want to call Miguel up and have a conversation. His best advice,  “Whatever happens around you, don’t take it personally. Nothing other people do is because of you. It is because of themselves.”  How many times a day do we take things personally? You can sign up for his Academy of Awareness which is very cool.
  3. Are you Ready to Succeed, by Srikumar S. Rao. This is another personal favorite. The book has readings, , exercises and lessons to help you reconstruct and improve your professional world. This has lots of ideas on “getting unstuck.”
  4. 212, The Extra Degree, by Sam Parker. The premise: at 211 degrees water is just hot. At 212 degrees, it becomes steam and is powerful enough to move a locomotive. Who can argue with this? The tiny book will keep you captivated and wanting to read it over again. Tapes are also available.  Read it out loud to anyone who will listen.
  5. Outliers,” by Malcolm Gladwell. This has to be one of the best books I’ve read. Based on the premise of when you were born, where you were born and what was going on in society had a huge effect on you. It made me look deeper into  my own life and how lucky I was to miss attending the first grade by one year! You’ll love this. If you can’t  get enough of Malcolm, I can’t,  start listening to Malcolm’s pod casts. Freakonomics.
  6. The Myth of the Entrepreneur by Michael Gerber. This is a quick with great insight. If you haven’t read it and own a business, go get it. This is definitely a reread.
  7. The Great Wing, by Dr.Louis Tartaglia. I just ordered 21 of these for a customer service class I’ve been teaching; it’s the kind of book you can’t’ put down. Gomer is a baby goose in the midst of learning how to survive the great yearly migration. Somewhere  in our lives, all of us have “bellied up to the bar” and done something we haven’t wanted to do. Fellow trainers Lou, Sam and I created a workshop for the board of directors at the Toledo Opera Company. It was a blast with everyone yelling, “flock yes.” A great parable and you will feel for Gomer’s struggle.
  8. Build from Scratch,  How a Couple of Regular Guys Grew The Home Depot from Nothing to $30 Billion, by Bernie Marcus and Arthur Blank. A true life story about never giving up and those that believed.  Will there ever be another story like this?
  9. The Thank You Economy, by Gary Vaynerchuk. Who will win the customers? Not the rich guy but the guy who can show the customer how much he’s loved. A little longer read but really good.
  10.  What the Most Successful People Do on the Weekends: A Short Guild to Making the Most of  Your Days, by  Laura Vanderkam. No,  they’re probably not watching television but they’re staying away from their inbox and have a plan. Check this out.
  11. Abundance, by Peter Diamandis. The world is better than it looks and has plenty of opportunities. Get to this book fast.

What are you reading? I know Dan Alcorn must have a couple of good suggestions. Let us know your ‘good reads.’ Happy New Year.

Lisbeth Calandrino helps businesses build loyal customer relationships through customer service and sales training. she can be reached at [email protected]

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