"Luck of the Draw" Isn't So Customer Service Oriented

I hate to complain about the airlines because it doesn’t make any sense. They have their rules and ideas about “how to run a railroad” and they’re not like mine. But I know you’ll love this one.
Two weeks ago I missed my connection from Detroit to Albany by one minute. I was the last one to get off the commuter plane and had five minutes to make the last flight to Albany. I was only about 10 gates away and was waving at the gate agent while she was yelling, “You missed it.”