Getting higher prices means differentiating your products.
Customer service now extends to cyberspace; are you there?
Selling is about connecting with the customer.
Helping someone get over their anger is difficult, especially when it has no basis.
How can a company bring in customers without breaking the bank?
Going the extra mile isn’t hard and it’s worth the effort.
Waiting for customers to come into your store used to be a good strategy for salespeople. Unfortunately customers are choosing “their own” salespeople online by connecting before they go into a store. Are you connecting or still waiting?
Customer service is not a finite event. It should be ongoing and forever changing.
Knowing technology will not necessarily get you closer to your customer. You must know where your customer hangs out then you can choose the right technology.
Customer service means eliminating old policies and looking for new ones. When was the last time you looked at your data base?