How can you get closer to your customers? Why not hold a Friendship event.
Customer Retention Strategies
Brands are owned by the customer. What does it mean? We have to find ways to belong to the customer club.
Lee Hayden, played by Sam Elliot, is an over-the-hill actor who gets some sobering news. He has a diagnosis of terminal cancer. He spends his time smoking dope until he meets someone who confronts him with his mortality. At one point we will all be confronted; what will we do, how will be behave? What do you have to look forward to?
The new consumer is out there. Knowing where they are and how to connect is often a confusing path. Ever since psychologist Stanley Milgram conducted his famous research on the subject in 1967, the popular ‘Six Degrees of Separation’ theory has claimed that you can connect any two people in the world in six steps or fewer. …
On my way to the gym I pass this restaurant; today the sign outside says “No Cook.” I’m assuming that means they’re not open. Why would you put that sign up? This is just a ridiculous thing to post for your customers. What’s the point? What kind of customer service can a restaurant deliver without …
How important is listening and how do you get better at it?
Customers won’t tell you when they’re leaving, but there are ways to keep them.
[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] The world has changed more than we know. I went to my favorite supermarket and saw this sign in front. More businesses are wearing “new hats” so they can compete. Hannaford …
Customers are complicated, they are only interested in me, myself and I. Our job is to give them more than they ask for and get them to love us. The real sale begins when the customer writes a positive review for our store.
Many businesses are not “old people friendly.” If you’re looking for ways to insult them, you will love this post.