Customer Satisfaction

Why do Businesses say Stupid Things to Their Customers?

On my way to the gym I pass this restaurant; today the sign outside says “No Cook.” I’m assuming that means they’re not open. Why would you put that sign up? This is just a ridiculous thing to post for your customers. What’s the point? What kind of customer service can a restaurant deliver without …

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An Update on What Value Means to Your Business

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] Everyone talks about value but what does it really mean? Simply put, it means going above and beyond what is expected. For instance, giving out cookies and hot chocolate during the …

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Innovative Ways for the Flooring Retailer (or anyone) to Become a “Marketeer”

Staying in touch with customers is more vital than ever. Most businesses need an automotive system to follow up with their customers. Follow Your Customer, Inc. is a web-based, fully automated customer follow-up system designed to enhance customer and business partner marketing and database management for the sales industry. With virtually two clicks of the mouse and 15 minutes a month a salesperson can stay in contact with their entire customer base and business partners with various types of valuable information.

If You're Not Following Your Customer Who Is?

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] Everyone knows they should be following up on sold customers but how many do? It’s not just sold customers; what about customers who have been in your business and haven’t decided …

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