make the cut. His reaction? “If you hang around the barbershop long enough, you’re bound to get a haircut!”
Cute right? Denzel had to hang around plenty of shops before he got his. One thing that scared him professionally was he couldn’t sing. He failed many times while waiting for that haircut, and then it happened.
Famous baseball player Reggie Jackson struck out 2600 times during his career. In fact, he amassed the most strikeouts in the history of baseball. Jackson also hit 563 home runs during his career and was inducted into the Baseball Hall of Fame. Following in the footsteps of The Babe, he also had a candy bar named after him in 1978.
This year, I visited the Edison & Ford Winter Estates in Fort Meyers, Florida. I still find it hard to believe that Thomas Edison actually made one thousand light bulbs before one actually worked. Edison said every failure brought him closer to success. Obviously, he wasn’t afraid of being called ‘stupid’ because isn’t that what we’re afraid people will call us? Maybe that’s where the ‘fake it until you make it’ came from. The key is to get over being stupid, obviously stupid is a good thing.
Wow, what an attitude. Edison spent his entire life trying to synthesize rubber. He imported plants and trees from all over the world before finding one that was capable of producing the needed product. By the way, I don’t think he ever got a haircut.
I watched Denzel Washington give his commencement address to the 2017 Penn State graduating class. Denzel said there was nothing as frightening as giving that speech; he had never seen so many people watch him. Most watch him in his movies when he’s not in the audience.
The message, of course, is that we will all fail. And every time we fail, we will be closer to success. This is a great message for all of us. Seth Godin wrote a wonderful book entitled, “What to do when it’s Your Turn—and it’s Always Your Turn.” If it’s easy and fun and guaranteed to work of course you can do it.
How often do you say yes or do you spend so much time thinking your turn is gone? How many times have you thought about going to a movie but didn’t go because the coming attraction didn’t appeal to you? We want reassurance that the movie will be good before we go.
If you are willing to always be ‘up’ for your turn you will have your opportunity to make a change in this world and to realize your true potential.
Here is the link to the YouTube video of Denzel’s speech. It is only 22 minutes long and well worth listening to https://www.youtube.com/watch?v=MAv_Bxrkwkk
Lisbeth Calandrino has been coaching business owners and salespeople for over 20 years. For more info. on Lisbeth, check out her web site, lisbethcalandrino.com, or email her at [email protected]
I just don’t get it. Why would anyone want to use a flip phone?
Maybe I’m spoiled; instant gratification is what I want. I don’t want to do the thing where I leave you a message and then you call me back and I’m in the shower. Then I call you back and your voice mail is full. It all makes me crazy.
Okay billionaire investor Warren Buffett says he’s not giving up his flip phone—at least not yet. The flip phone people are probably the same ones who don’t text. Do you remember texting on your flip phone? You needed 4 hands to do it! I’ve read there are lots of people who like the flip phones, It does slow you down and gives you lots of control about what comes and goes from your phone. Yes, you are in control. You are in control. Wow, I feel like I’m being controlled on some level; maybe I am.
“The flip phone is the new protest statement,” declared one article that recently appeared in several newspapers including The Seattle Times. “I don’t need that phone. I have everything I need without it,” wrote Katie Reid for The Baltimore Sun. Kim Kardashian was spotted with a flip phone, now it’s cool! Maybe I’m just out!
I remember reading about Thomas Edison and what happened when he finally perfected the light bulb. He went to several companies to try and sell the bulbs and most companies said they weren’t interested! In order to get the bulb used, he had to give it away.
Is it that people didn’t think it was useful to see in the dark? Maybe they were right, work stopped at night because you couldn’t see. Possibly they knew if they could see in the dark, they would have a longer work day? Or was there some fear of seeing? Is it that when you removed your clothes in the dark you were less likely to be judged?
I feel like people with flip phones are the same type of people. They make excuses that smart phones are too much work, and too complicated. Somehow they don’t see the smartphone is just that; it’s smart and makes many things easier. (Plus you are connected to the internet and all that wonderful information.)
Actually I believe it’s about change. We think change is difficult. I believe change is annoying, not really difficult.
Change means we have to think and thinking requires work. Ask yourself, how much time do you actually spend thinking? My downstairs neighbor says she likes things the way they are and she doesn’t want anything to change. So she spends her time working on keeping everything the same. She rarely goes out to do anything except buy groceries, have her nails done and go to work. In the meantime, I am looking for something new to do.
Change also requires decision making. Some people aren’t good at making decisions so they just don’t bother. If you have to make a decision, it’s likely you will run into a conflict. Nobody likes conflicts.
Are these the same people who see others climbing dangerous mountains and say why are they doing this? Or am I making too much of this? I tried to coordinate the delivery of a television to a man who only used text and one who only used his phone. To me it was a nightmare.
Possibly I should ask what kind of phone a person has before I decide to get too serious.
Lisbeth Calandrino is a regular contributor to the Albany Times Union. Need help improving your business? Check out Lisbeth’s web site, www.lisbethcalandrino.com. or reach her at [email protected]
#flipphones #Warrenbuffetflipphone #Seattletimes, #Thomasedison #Lisbethcalandrino.com #redhotcustomerservice
For several years, I have done work for a talent agency that provides live event, trade show staffing, field marketing & more. These live events are usually in large box stores where I get to demonstrate various products—the real reason I do these events are because I get to talk with customers and employees and get paid.
This past Sunday I worked demonstrating cell phone plans. I would say 4 out of 10 customers were looking for cell phones for their 5 and six year olds. When I asked why, I was told it was a way to keep in touch with their child in case something happened in their school. When I went to school it was a place to get away from your parents and hang out with friends; now it’s considered unsafe. Consumers don’t often share their real concerns with salespeople, but these concerns come straight from the heart. This is a rare glimpse into what is foremost on the consumers’ mind, and it comes straight from their heart. Usually, what is motivating a buying consumer is not so obvious; it reminds me of what happened after 9/11. While the Flagg Code may not be enforceable by law, many citizens think wearing the stars and stripes is offensive. After 9/11 companies couldn’t make enough flags; flags were everywhere and clothing with flags and flag designs was all over. It was one way to show our patriotism.
It would appear that as a nation, many people are being motivated by fear. They are fearful for themselves and their kids. I must admit I would be fearful if I were sending children every day to school. I would speculate that this fear translates into other areas where kids congregate. Does this also carry over to movie theaters, churches and retail stores?
Are we as a nation motivated by fear? I took a self-defense course and am more cautious in place where there are lots of people.
Whenever possible, explain to your customers what you are doing to secure their safety.
- I suggest you focus on services that make consumers feel safe. If you are delivering a service to a consumer’s home, your delivery people should have several items of identification, i.e. a uniform and a picture id. In addition, warrantees on your products that protect the customer and provide repair services.
- Is your parking lot clear of trees and other obstructions? Is it clearly lit with security cameras? You might consider having your employees walking your customers to their cars.
- 24-hour security cameras aren’t let expensive and should be around the perimeter of your building and in your warehouse. According to Bureau of Justice Statistics, more than 11 percent of property crimes occur in parking lots or garages, and over 7 percent of violent crimes occur there.
- Chip card security is the latest standard in credit card security. This standard (called EMV®,) includes a small microchip in the credit card that protects buyers against fraudulent transactions. These cards are really hard to clone. Chip readers have been used in Europe for 10 years.
- My friend handles networking for a large community agency. He does training weekly and tells everyone to never download certain messages. Once a month he sends out a ‘trial balloon’,’ and he says at least ¼ of the employees download it! He has them change passwords monthly. I have a company that I do business with that has you change your account password every six months even if you don’t use the site! What a pain that is.
- Take steps to protect their customers’ credit card numbers, addresses, and other sensitive details at your web site. You may want to develop your own security package in addition to one that you purchase.
This is a time of uncertainty, do whatever it takes to make your customers feel secure.
Need strategic planning for your business? Reach Lisbeth at 518-495-5380 or email her at [email protected]
#violenceandchildren, #violenceandguns, #societyscared,#disruptivetrends
In 1996 Daniel Goleman stunned the world in 1996 by popularizing Emotional Intelligence or EQ. or EI. Basically it means being able to identify and manage your own emotions. It’s been said the ability to understand and manage your own emotions is the real key to success. emotions. Whether we acknowledge it or not, we are driven by our emotions.
Want to know about your emotional intelligence? Click this free link to test your emotional intelligence.
Here’s the link to lifehack.org for a few reminders of how to improve our emotional intelligence.
I love this article about how our brains work. This is from Nature Neuroscience.
Your skills and experiences leave their mark on your brain.
Researchers analyzed brain MRIs and personal information on 461 people. They found 200 brain regions associated with classically ‘positive” traits, such as strong memory, large vocabulary, high income and education. In the MRIs of people who had the positive traits, many of those brain regions activated simultaneously, suggesting strong connections between the varied regions.
The people who ranked high in negative traits–anger, rule-breaking, substance abuse, poor sleep quality–didn’t have these connections. But that doesn’t mean brains are hard-wired, the researchers say. Brains change. For example, improving skills like vocabulary can strengthen connections between related brain regions. Are you looking to change the wiring of your brain? Would you like to be happier?
Bethany Gonyea, the Founder and Director of NUMINOUS, sponsor for the Albany Peace Project has been working on such a study. Research has amply demonstrated that both long-term and short-term meditators create brains that are hard wired for positive emotions.In 1960, Dr. Herbert Benson of the Harvard Medical School, Dr. Benson also found that meditation was helpful in stopping or slowing obsessive thinking, anxiety, depression, and hostility. Since that time, there have been other studies to substantiate his findings.