Lisbeth Calandrino

First Time: Realtors Are Invited to TISE 2021, The International Surfaces Event

For the first time in the history of The International Surfaces Show, Realtors have been invited to attend.  TISE is a B2B floor covering event under The International Surface Event (TISE) brand, SURFACES is the largest North American flooring event serving ALL of the floor covering industry, bringing together buyers and sellers from around the world to …

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6 Things You Can do to Make Your Online Presence Payoff

In an ideal world, the customer would look for a product online and run straight to your store to buy it. Unfortunately, the straight line is filled with starts, stops, and curves in the journey. The road is complex with sophisticated competitors finding more ways to disrupt your customer’s journey.  In 2011, nine years ago, …

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Why Your Employee’s Skills Never Get Better

Do you ever wonder why your employee’s skills never get better? Despite training and meetings, things aren’t changing? I took several courses on behavior modification in college and eventually wrote a program on behavior change for incarcerated youth in the state of New York. There is one thing that has stayed in my mind and …

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Whose luck is it?

Looking for Luck? Could It be Right Under Your Nose?

Sometimes we don’t know luck under our nose. LISTEN TO THIS STORY! Last week I was working for a marketing company that does direct mail for car dealers. We send out 2-3,000 invitations to past customers inviting them to a special event about a car buy back with the opportunity to win $5000. If you …

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Are You Looking for New Revenue Streams for Your Business?

Who isn’t looking for new business?  Although this event is targeting the flooring business, there’s plenty to learn no matter what business you’re in. When the world is changing quickly, the best thing you can do is learn! I’ve got the ticket– and it’s FREE!* (the only thing cost is about 30 minutes of your …

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Salespeople must be aware that customer experience is now more important than price or value.

Why Most Salespeople Fail at Delivering a Rock Star Customer Experience

Would you believe that for the first time, the customer rates their experience with the business ahead of price and product? I know you’re saying it’s not so, they always ask about price. Here are some great responses to “Your price is too high.” HubSpot has some great ideas about how to overcome the price …

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Business on top, sweatpants on the bottom

Why You Need to Dress for Success at Home or Work..or Why I Wear Lipstick Under My Mask!

Why I Wear Lipstick Under my Mask? The other day I took off my mask and someone yelled, “You have lipstick on, why? No one is going to see it under your mask, and it stains your mask.” The person was right; no one is going to see my face under my mask but me! …

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Look Mom, no Hands!

Now is the perfect time to improve your skills, online and contact-free with a recognized online training pro!

Let's face it - some of us are good at it, and some trainers will leave you hitting the snooze bar...

Contact us today to set up your next awesome online training - either one of my courses or a customized training session just for you and your staff!

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