Month: March 2021

Are your employees efficient or effective?

(First in a series) By Lisbeth Calandrino Across many retail industries, flooring included, business owners employ a practice known as benchmarking to see how they stack up against other competitors in their field. (“Benchmarks” are considered the “what” that needs to get done to produce the best results, while “benchmarking” is “how” it gets done.) Benchmarking …

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