Trends that are influencing you sales and marketing.
Month: March 2014
Businesses need all employees to be engaged with their customers. Sometimes work conditions or lack of motivational programs make this difficult. This article gives three ways to empower employees to improve the customer experience.
Going the extra mile isn’t hard and it’s worth the effort.
Customer Service is just being nice to the customer. Why is it so hard?
Customer service has gone from “problems” to “creating business.”
Some salespeople are only good at selling new customers. They dislike “staying in touch” with sold customers and following through. Unfortunately 85% of new customers come from referrals. How can you build referrals if you never stay in touch?