Month: February 2013

Please Macy's, Don't Forget Me!

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] I  must admit I love the clothes and shoes in Macy’s. In the 70’s I had a Macy’s credit card and used to receive offers from them. It seemed like once …

Please Macy's, Don't Forget Me! Read More »

Customer service means being nice to even dumb customers– hats off to the City of Albany

If your job is customer service, I know you will appreciate this post. Today I went to Albany City Hall to pick up a parking permit. Many of our downtown neighborhoods have limited parking and after many years, we now have parking permits. Of course I waited until the last minute but I thought this …

Customer service means being nice to even dumb customers– hats off to the City of Albany Read More »

Knowing Your Customer Will Make All The Difference In The Success Of Your Business

Today, 43% of the world’s population is 25 years old or younger. This youthful group is impatient and ready to change the world. Change for this generation “has everything to do with people and very little to do with political ideology,” according to a new global survey, some 70% of young people believe that social …

Knowing Your Customer Will Make All The Difference In The Success Of Your Business Read More »

Look Mom, no Hands!

Now is the perfect time to improve your skills, online and contact-free with a recognized online training pro!

Let's face it - some of us are good at it, and some trainers will leave you hitting the snooze bar...

Contact us today to set up your next awesome online training - either one of my courses or a customized training session just for you and your staff!

Or send us a message!