Month: August 2012

Is Value Worth More Than Low Prices?

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] Toll Brothers has reported its highest revenue since the recession of 2008. Check out this article in the New York Times. Toll Brothers is a high end builder that focuses on the …

Is Value Worth More Than Low Prices? Read More »

Ten People In An Elevator Are Just Ten People In An Elevator Until…

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] Last week I was working with a customer service group. Before we started the session, I asked the group what makes a team. The reply was, “We know each other and …

Ten People In An Elevator Are Just Ten People In An Elevator Until… Read More »

Building Loyalty And Social Media, It's Not That Easy. How About Google + Pages?

It used to be pretty easy to build loyalty. Give  customers rewards, promotions and points and you’d  own them. Not so much anymore. For years the airlines built loyalty using frequent flyer programs. One might argue that they don’t really reward passengers for loyalty, they reward them for airline segments. It might be smarter to reward …

Building Loyalty And Social Media, It's Not That Easy. How About Google + Pages? Read More »

Look Mom, no Hands!

Now is the perfect time to improve your skills, online and contact-free with a recognized online training pro!

Let's face it - some of us are good at it, and some trainers will leave you hitting the snooze bar...

Contact us today to set up your next awesome online training - either one of my courses or a customized training session just for you and your staff!

Or send us a message!