Month: March 2010

Treating Your Customers to a Good "Networking" Time

About a year ago I was asked to help develop an event for Jack Laurie Home Floor Designs in Fort Wayne, Indiana. Interestingly enough, the idea was to plan a networking event for interior designers, architects other trade people and friends. Usually events seem to be about “selling things” but this was more about helping others build their businesses . The event was the idea of John Hoffman, general manager of Jack Laurie Home Floor Designs, , “We really appreciate our area interior designers and customers in general,” says John. “They create business for us and it would be nice if we could do something to help them grow their business. We see our relationship with our customers as a partnership and we are happy to add a little extra to the relationship. We have been very successful with these events in the past but it’s time to try something new.

So What and Who Cares!?

I don’t know how many of you remember or have seen the reruns of Ernestine, the silly Switchboard Operator who couldn’t get anything straight… but we liked her!
Customer service alive or dead has prompted many of you to respond. A good friend of mine and prominent Canadian businessperson sent me this felonious report. Apparently my friend has been doing business with this well known Canadian manufacturer of flooring products for 30 plus years.

Look Mom, no Hands!

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