This Wednesday I'll be a guest on Paul Vandenburgh's radio show talking about anything and everything Red Hot Customer Service. Here are the details: What: Strategies for Providing Red Hot Customer Service When: Wednesday, January 27, 2010, 9 a.m. ET Where: on the radio at 1300 AM or online at www.talk1300.com. Please tune in!
Month: January 2010
I’m fascinated with my cousin Rosalie’s 450 square foot condominium in Cambridge, MA. It’s amazing how spacious it feels, how unusual the design, and the surprise of elegance in every corner. Thus the magic and daringness of interior architect Phillip Jude Miller. Philip’s magic earned Rosalie’s condominium, Runner up: Home of the Year, in Metropolitan Home Magazine as well as a feature in Fabulous Floor Magazine, 2005, “Boston Going City Slic.”
There seems to be a lot of blame going on in Albany, maybe its catching.
In Albany we seem to have three situations: the closing of the inner city YMCA, the building of the new Honest Weight Food Co-Op, and a charter school.
In the last two days I have had the same conversation with two entrepreneurs who’ve been saying: “When I’m not here my customers want to know where I am and when I’ll be back. Customers just want me!”