Month: August 2009

Showing Community Support is Good for All

The rain held off and Baystate Rug held its first “Bounce House” event. President Joe Montemagni and General Manager Jorge Morgado purchased an inflatable “bounce house” — an Excalibur’s Castle model, which is one of the many different types of bounce houses. “We thought it would be fun for our families to use and then …

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You Better Know Your Peas and Pasta (And Other Tales About Knowledge)

This isn’t about peas and pasta. It’s about beet greens. For the past two days I have been in St. Charles, IL with an upscale flooring retailer, and a product knowledge question comes up. “How much product knowledge do I need,” asks a new salesperson? My usual response is “Whatever the customer needs to make …

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