I found out today that Walmart has a newsletter, and that it actually features the “old spelling” Wal-Mart. Interesting that the spelling is different depending upon what you’re reading, but the scoop is that the name is changing to “Walmart” and the colors are also getting a sprucing. What this says to me is: Even …
I’ve been reading how high-growth companies, even in bad times, spend little time thinking about staying with their competitors. Instead, they make their competitors irrelevant. How? By continuously trying different things. High growth companies—irrespective of their industry—all described what has been called the “logic of value innovation.” Firstly, don’t try to get better than your …
"Be serious." "Take yourself seriously." These are messages that we get as children. Somehow or other, being taken seriously seems to be linked to success. As a child, thinking "seriously" made things more difficult for me. Like many of us, I found my childhood lacking and incomplete–a childhood of scarcity, not of things but of …
Times sure are changing, with Toyota coming out 4th in the top 25 innovative companies, based on an analysis done by the Boston Consulting Group and published in the April 24th issue of Business Week. And what happened to the old standbys Ford Motor Company, Chrysler and GM? Instead of innovating, it’s safe to assume …
I generally don’t opt for mystery shopping. Why? Because I’ve found owners with their feet on their desk as many times as I’ve found employees engaging in the same sport. But when the opportunity came to do mystery shopping for several fast food restaurant chains, I jumped. Why? Because statistics indicate that if your business …
Mystery or Not? Guaranteeing Customer Satisfaction Read More »
Positioning your business for the holidays; creative publicity and advertising; acknowledging excellent service. July 4th has come and gone, and if you were like most of us you were looking for a place to enjoy the fireworks and enjoy the height of summer. This year, instead of joining 30,000 at Empire State Plaza in Albany, …
